Shipping policy

Welcome to Dreamwear.pk! This Shipping Policy explains how we process, ship, and deliver your orders. By shopping with us, you agree to the terms below.

1. Order Processing

  • All orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends and public holidays will be processed on the next business day.
  • Processing times do not include shipping/transit times. 

2. Shipping Regions

Domestic Shipping (Pakistan):
We deliver all over Pakistan using trusted courier partners.

International Shipping:
Currently, we may only offer international shipping on specific products (contact us for details). If international shipping is available, additional charges, customs duties, or import taxes may apply depending on the destination country. (Note: international compliance and customs rules may vary by country.)

3. Shipping Methods & Delivery Times

Standard Shipping:

  • Delivery to major cities usually takes 3–7 business days after dispatch.
  • Delivery to remote or rural areas may take longer.

Express/Next-Day Delivery (If Available):

  • Faster delivery options may be offered at checkout for select locations.

Please note delivery times are estimates and may vary due to peak periods, public holidays, courier delays, or other unforeseen issues.

4. Shipping Costs

  • Shipping charges are calculated based on your delivery address, package weight, and selected delivery method at checkout.
  • Any additional taxes, duties or fees imposed by local authorities for international deliveries are the customer’s responsibility.

Free Shipping:
We may offer free shipping promotions from time to time (e.g., on orders above a minimum purchase). Check our website or promotions page for current offers.

5. Tracking Orders

  • Once your order has been dispatched, you will receive an email/SMS with tracking information.
  • You can use your tracking number to monitor your shipment’s progress via the courier’s tracking system. 

6. Delays and Customer Support

  • Delays may occur due to weather, courier issues, or customs clearance (for international orders).
  • If your order is delayed beyond the expected time, please contact our support team at the email or phone number listed on the Contact page for assistance.

7. Returns & Damaged Items

  • If your order arrives damaged or incorrect, contact us within 7 days of receipt.
  • Our Returns & Exchanges Policy explains how to return items and receive a refund or replacement.

8. Contact Information

If you have any questions about your shipping or delivery, please reach out to us via our Contact page or the support email provided on the website.